Positive feedback isn’t as simple as saying “Good job” or “Well done”. Productive and meaningful feedback goes beyond simple phrases so that positive behaviour is encouraged. Employees who receive regular positive feedback are productive, engaged and motivated to perform better for their organization. Have a look at the following ways you can encourage your employees to learn and grow from positive feedback.
1. Tackle issues as soon as possible
Waiting for the right time to give someone feedback isn’t a great idea. The best course of action would be to provide feedback as soon as you can. The only exception to this course of action would be when a situation is an emotional one. This sort of situation should be dealt with care as the recipient would be much more receptive to feedback after everyone involved has calmed down.
2. Do not skirt around the issue
While providing feedback, ensure that there isn’t any ambiguity. The person must know exactly what to improve on. Talk about feedback that you have first-hand knowledge in. Never give feedback that originates from other people’s reports. Getting personal and playing the blame game are tactics that should never be employed.
3. Remember that each employee is different
Some employees may prefer positive recognition in public while others may prefer the same in private. Failure to recognize different employee preferences can set a manager down a rocky road. In an organization with many people, the safest approach would be to designate a safe place where the risk of interruption and eavesdropping is reduced to nil.
4. Look at performance over personality
The goal of anyone providing feedback should be to speak to the person’s head instead of their heart. To reach that goal, there must be a constant effort made to speak about the person’s behavior instead of their personality traits.
5. Remember to include the positives
The best way to begin providing feedback is to start with a positive statement. Starting in this manner will make the person feel receptive to feedback. After saying what needs to be said, end the discussion with a positive statement as well. This will prevent the person from feeling negative feelings such as worthlessness.
6. Remember that feedback is a two-way street
An employee must be presented with opportunities to speak up. Letting an employee know that he/she may speak up in a meeting or get in touch with a manager later is imperative to fostering a good relationship. This will result in the manager knowing whether his/her actions have seen an improvement or if he/she needs to change the formula for the next employee.
The effort made will translate to satisfaction from seeing productivity increase as well as teamwork improve. There is a reason why large companies instruct their representatives to ask for feedback. This is because they are aware of the value that feedback possesses. A person or company who asks for regular positive feedback while incorporating this feedback into their routine increases in value exponentially.